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Troubleshooting Guide

Installation​

I followed the instructions, but I still can't install SideStore.​

Mac Instructions​

  1. Trust Device: After connecting your iOS device to your Mac, ensure you have said “Trust” on both your Mac and iOS device. You can verify this by:
    • Opening Finder (macOS 10.15 Catalina or later) or iTunes (macOS 10.14 Mojave and earlier).
    • Disconnect and reconnect your phone to your mac and check if a dialog box appears asking if you want to trust the device.
  2. Use Another Apple Account: Try using another Apple Account. If needed, you can create a new Apple Account specifically for SideStore use for free.

Windows Instructions​

  1. Trust Device: After connecting your iOS device to your Windows computer, ensure you have selected “Trust” on both your computer and iOS device. You can verify this by:
    • Opening iTunes and checking if a dialog box appears asking if you want to trust the device.
  2. Use Another Apple Account: Try using another Apple Account. If needed, you can create a new Apple Account specifically for SideStore for free.

Updating SideStore hangs towards the end​

Go to the homescreen for it to finish. We don't know why this happens, but it might have to do with using a VPN to direct installd to refresh SideStore (itself).

Sign-In Issues​

SideStore Freezing or Displaying an Error Code During Sign-In​

If you encounter freezing or error codes while attempting to sign in to SideStore, there could be several potential causes. Follow these steps to resolve the issue:

  1. Change the Anisette Server: The most common solution is to switch to a different Anisette server. Anisette servers may occasionally experience downtime. Switching to an alternative server typically resolves the issue. Do this:

    • Open SideStore settings.
    • Scroll down to the "Anisette Server" option.
    • Select a different server from the list.
    • You might need to try a few servers from the list and find which works best for you.

  2. Host Your Own Anisette Server: If you prefer, you can set up your own Anisette server. Detailed instructions for hosting an Anisette server are available in the official documentation and can be found here.

Verification Code Not Received When Signing In with Apple Account​

Another common issue during sign-in is not receiving a verification code when using your Apple Account with SideStore. This can be resolved by following these steps:

  1. Visit iCloud on a web browser.
  2. Click "Sign In."
  3. You may be prompted with see two options: "Sign In" and "Use Different Apple Account."
    • Select the bottom option, "Use Different Apple Account."
  4. Enter your Apple Account identifier (email address or phone number) and password (don't select "Sign in with iPhone" or "Sign in with Passkey").
  5. Apple will send you a verification code.
    • Use this code in SideStore to complete the sign-in process.

Other​

My apps disappeared from SideStore and I don't know what to do!​

Don't panic! Re-sideload the apps as usual without removing them from your device, and your data should be fine. Unfortunately it's possible that your deactivated apps are gone, but to confirm that, just refresh SideStore to see if they come back.

Cannot start DebugServer​

There are times when the DebugServer doesn't work. However, you can try replacing your pairing file using iloader.